The most important consideration when
you are first starting out is will your
hosting company support you are a complete
beginner?
Our experience is that many companies
expect you know everything and staff are
often rude with their support responses
making you feel inferior and often stupid!
 Here,
we are more than your average hosting
company. We are a small business who has
been a small business for almost twenty
years - OK not always in the Internet
game, but with many years experience and
dealing with small businesses daily, you
also get us as a mentor or business coach
to help your move to the Internet work
for your business and be an effective
adjunct to your current forms of traditional
marketing.
Our own experiences have found that many
companies have never operated a traditional
retail business and have no idea of 'servicing
the customer'. They answer emails anywhere
from 2 to 7 days and sometimes not at
all! It seems that many web-based businesses
believe this to be acceptable. We do not!
Emails are answered like phone calls when
we are at our computers and with extended
customer support hours, you do not have
to wait long for our reply to your questions.
As a beginner, you can trust us to help
you get your new website online with as
little fuss as possible or you may even
consider employing us as your webmaster
if things get too tricky for you or you
just get too busy!
As a beginner, we even offer a simple
way to order your hosting without all
the 'geek-speak'! [ORDER
HERE] If you do not believe us, we
are happy to send you a copy of a Bigpond
set-up email - even we had troubles understanding
it! And then you should see Bigpond's
control panel - you need a triple degree
in IT to work out what it is all about!
K-I-S-S - keep it simple..... stupid!
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